Refund Policy
At translationturkiye.com, we strive to provide high-quality translation services and ensure customer satisfaction. However, we understand that there may be situations where you may require a refund. This refund policy outlines the conditions under which refunds are eligible and the process to request a refund.
- Eligibility for Refunds:1.1 Translation Errors: If we fail to deliver the translated content according to the agreed-upon requirements, resulting in significant errors or inaccuracies, you may be eligible for a refund. However, please note that minor linguistic preferences or stylistic variations may not be considered as grounds for refund. 1.2 Service Non-Delivery: If we are unable to complete the translation service within the specified timeframe due to unforeseen circumstances or factors beyond our control, you may be eligible for a refund. We will make every effort to communicate any delays and work towards finding a satisfactory resolution.
- Refund Process:2.1 Contacting Customer Support: In the event that you are dissatisfied with the translation service and wish to request a refund, please contact our customer support team. You can see the contact information in our “Contact” page. Kindly provide your order details, the reason(s) for requesting a refund, and any supporting evidence.2.2 Evaluation and Resolution: Once your refund request is received, our team will review the provided information and evaluate your eligibility based on the conditions mentioned in section 1. We may require additional details or clarification during this process.2.3 Refund Decision: If your refund request is approved, we will initiate the refund process within 2 business days. The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed upon. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
- Non-Refundable Situations:3.1 Change of Requirements: If you modify or update your translation requirements after placing an order, we cannot guarantee a refund. It is essential to communicate all your requirements clearly at the time of order placement.3.2 Customer Errors: If inaccuracies or errors in the translated content result from incomplete or incorrect information provided by you, we cannot be held responsible, and a refund may not be applicable.
- Additional Notes:4.1 Dispute Resolution: If you are dissatisfied with the refund decision or require further assistance, please contact our customer support team. We are committed to addressing any concerns or disputes promptly and fairly.4.2 Revisions and Amendments: This refund policy is subject to change without prior notice. Please refer to the refund policy section on our website for the most up-to-date information.